Last updated: 6 May 2026
Welcome to My Healthy Pet.
These Terms of Service explain the rules for using our website and purchasing products from myhealthypet.uk. By using our website or placing an order, you agree to these Terms.
Please read them carefully before using our website.
Who We Are
Website: myhealthypet.uk
Email: contact@myhealthypet.uk
Throughout these Terms, “we”, “us”, and “our” refer to My Healthy Pet. “You” and “your” refer to the customer, visitor, or user of our website.
Use of Our Website
By using our website, you agree that you will not:
- Use the website for illegal or fraudulent purposes
- Attempt to damage, hack, overload, or interfere with the website
- Copy or misuse our content, product images, branding, or text without permission
- Provide false, inaccurate, or misleading information
- Use the website in a way that violates any applicable law or regulation
We reserve the right to refuse access, cancel orders, or take appropriate action if we believe our website is being misused.
Product Information
We aim to display product information, descriptions, images, prices, availability, and delivery details as accurately as possible.
However, we do not guarantee that all product descriptions, images, colours, sizes, ingredients, packaging, or other product details are always completely accurate, current, or error-free.
Product images are for illustration purposes only and may differ slightly from the actual product depending on packaging updates, supplier changes, screen settings, or product variations.
Pet Health Disclaimer
Products sold on myhealthypet.uk may include pet care, grooming, wellness, supplement, accessory, or related pet products.
Information on our website is provided for general information only. It is not veterinary advice and should not replace advice from a qualified veterinarian.
You should speak to a veterinarian before using any supplement, wellness product, or new care product for your pet, especially if your pet has a medical condition, is pregnant, is taking medication, or has allergies.
We do not guarantee that any product will diagnose, treat, cure, or prevent any disease or health condition.
Orders
When you place an order, you agree that:
- The information you provide is accurate and complete
- You are authorised to use the payment method provided
- You are responsible for checking your order details before completing checkout
- You understand that order acceptance is subject to payment confirmation, stock availability, and fraud checks
After placing an order, you may receive an order confirmation email. This does not always mean your order has been fully accepted. We reserve the right to cancel or refuse an order if there is an issue with payment, stock, pricing, product availability, delivery, suspected fraud, or incorrect information.
Pricing and Payment
All prices shown on our website are displayed in the currency shown at checkout.
We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been placed and accepted.
Payment must be completed at checkout using one of the available payment methods.
If payment is declined, incomplete, reversed, or flagged as suspicious, we may cancel or hold the order until the issue is resolved.
Shipping and Delivery
Our shipping terms are explained in our Shipping Policy.
Delivery times are estimates only. We aim to process and deliver orders within the estimated timeframe, but delays may happen due to supplier processing, courier delays, stock availability, public holidays, weather, customs checks, or other events outside our control.
We are not responsible for delays caused by incorrect or incomplete shipping details provided by the customer.
Returns and Refunds
Our returns and refunds terms are explained in our Refund and Returns Policy.
By placing an order, you agree to follow our return process before sending any item back.
Returns sent without approval or sent to the wrong address may be delayed, rejected, or not refunded.
Cancellations
If you want to cancel an order, contact us as soon as possible at:
We can only cancel an order if it has not already been processed, dispatched, or handed over to the courier.
If the order has already been dispatched, you may need to wait for delivery and then request a return under our Refund and Returns Policy.
Customer Responsibilities
You are responsible for:
- Providing accurate order and delivery information
- Checking product suitability before purchase
- Reading product labels, warnings, ingredients, and instructions before use
- Using products safely and only as intended
- Keeping products away from children and pets when necessary
- Contacting a veterinarian if you are unsure whether a product is suitable for your pet
We are not responsible for problems caused by misuse, incorrect storage, ignoring product instructions, or using a product that is unsuitable for your pet.
Availability and Supplier Changes
Some products may be supplied through third-party fulfilment partners, suppliers, or warehouses.
Product availability, packaging, branding, shipping time, and fulfilment location may change depending on supplier stock and logistics.
If a product becomes unavailable after you place an order, we may offer a replacement, wait for restock, or cancel and refund the order.
Discounts and Promotions
From time to time, we may offer discounts, promotional codes, or special offers.
We reserve the right to change, cancel, or refuse promotions at any time if there is misuse, fraud, technical error, or violation of these Terms.
Discount codes may have expiry dates, usage limits, product restrictions, or other conditions.
Intellectual Property
All website content, including text, graphics, logos, images, product descriptions, design, layout, and branding, belongs to My Healthy Pet or our content providers.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.
Third-Party Links
Our website may contain links to third-party websites, services, or tools.
We are not responsible for the content, accuracy, privacy practices, security, or policies of third-party websites.
You use third-party websites at your own risk.
Limitation of Liability
To the fullest extent permitted by law, My Healthy Pet is not liable for:
- Indirect, incidental, or consequential losses
- Loss of profit, revenue, data, or business
- Website downtime or technical errors
- Delivery delays outside our control
- Product misuse or failure to follow instructions
- Issues caused by third-party suppliers, couriers, payment providers, or service providers
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Website Errors
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.
This may include errors in product descriptions, pricing, shipping information, availability, images, or promotional offers.
If an error affects your order, we may contact you to confirm whether you want to continue, change, or cancel the order.
Privacy
Your use of our website is also governed by our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
Force Majeure
We are not responsible for failure or delay caused by events outside our reasonable control.
This may include courier delays, supplier delays, strikes, natural disasters, extreme weather, pandemics, technical failures, customs delays, government actions, or other unexpected events.
Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
By continuing to use our website after changes are posted, you agree to the updated Terms.
Governing Law
These Terms are governed by the laws of the United Kingdom.
Any disputes will be handled under the applicable laws and courts of the United Kingdom.
Contact Us
For questions about these Terms of Service, contact us at:
Email: contact@myhealthypet.uk
Website: myhealthypet.uk