At My Healthy Pet, we’re committed to providing reliable shipping and a straightforward delivery experience. This Shipping Policy explains our shipping destinations, processing times, estimated delivery times, shipping costs, and other important information to help you shop with confidence.
1. Shipping Destination
We currently ship to customers in the United Kingdom.
If your delivery address is outside the UK, we may not be able to process your order at this time.
2. Shipping Cost
We offer free standard shipping on all orders delivered within the United Kingdom. There are no additional shipping charges for UK customers, and the total price displayed at checkout includes free delivery.
3. Order Processing Time
Most orders are processed within:
1–2 business days
Processing time means the time between when your order is placed and when it is prepared and handed over to the shipping carrier.
Orders are processed Monday to Friday, excluding UK public holidays.
4. Estimated Delivery Time
Most orders are delivered within:
3–7 business days after processing
This means the total estimated delivery time is usually:
4–9 business days from the date of order
Some products may arrive faster, while others may take slightly longer depending on stock availability, supplier processing, courier delays, or delivery location.
5. Order Cut-Off Time
Our standard order cut-off time is:
3:00 PM UK time, Monday to Friday
Orders placed after this time may begin processing on the next business day.
6. Delivery Carriers
Orders may be delivered by different courier partners depending on the product, supplier, and delivery location.
Common delivery partners may include Royal Mail, Evri, Yodel, DPD, or other trusted courier services.
The exact carrier may vary by order.
7. Tracking Information
When tracking is available, you will receive tracking details by email after your order has been dispatched.
Please note that tracking information may take 24–72 hours to update after dispatch. This is normal and does not always mean the order is delayed.
8. Multiple Items in One Order
If your order contains more than one item, the products may be dispatched separately and arrive on different dates.
This can happen when items are shipped from different fulfilment locations or become available at different times.
Where applicable, you will receive separate tracking information for each shipment.
9. Delays
While we aim to deliver orders within the estimated timeframe, delays can sometimes happen due to:
- High order volume
- Courier delays
- Stock availability
- Supplier processing delays
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery details
If your order is delayed, please contact us and we will check the status for you.
10. Incorrect Shipping Address
Customers are responsible for providing the correct delivery address at checkout.
If you entered the wrong address, please contact us as soon as possible. We cannot guarantee that the address can be changed once the order has started processing or has been dispatched.
We are not responsible for lost or delayed orders caused by incorrect or incomplete shipping information provided by the customer.
11. Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.
We will investigate the issue with the supplier or courier and provide an update.
12. Contact Us
For shipping questions, order updates, or delivery support, contact us at:
Email: contact@myhealthypet.uk
Website: https://myhealthypet.uk