BNH CONSULTING LLC (“we”, “us” or “our”), operating as My Healthy Pet, is committed to protecting and respecting your privacy.
This policy, together with our Terms and Conditions and any other documents referred to in it, sets out the basis on which personal information we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand how we handle your personal information.
For the purposes of applicable UK data-protection law, the data controller is BNH CONSULTING LLC, a company registered in Wyoming, United States, operating as My Healthy Pet.
Information We May Collect From You
We may collect and process the following information about you:
- Information you give us
You may provide information by completing forms on myhealthypet.uk, creating an account, subscribing to our emails, searching for a product, placing an order, submitting a product review or contacting us by telephone, email or another available method. This information may include your name, billing address, delivery address, email address, telephone number, account details, order information and information included in your communications with us. - Payment information
Payments are securely processed by Stripe. Your complete payment-card details are provided directly to Stripe and are not stored by My Healthy Pet. We may receive limited transaction information, including payment confirmation, the payment method used and a transaction reference. - Information we collect about you
During each visit to our website, we may automatically collect the following information:- Technical information, including your Internet Protocol address, login information, browser type and version, device type, operating system, platform and time-zone setting.
- Information about your visit, including the pages and products you viewed or searched for, the date and time of your visit, the website that referred you to us, page-response times, technical errors, time spent on pages and your interactions with website features.
- Information we receive from other sources
We may receive information from third parties that help us operate our website and provide our services. These may include payment providers, suppliers, fulfilment providers, delivery companies, advertising networks, analytics providers, email providers and technical-service providers.
Cookies
Our website uses cookies and similar technologies to distinguish you from other visitors, operate the online store, remember your shopping basket, maintain account sessions and protect the checkout process. This helps us provide you with a better experience and improve our website.
With your consent, we may also use analytics and advertising technologies to understand how visitors use our website and measure the effectiveness of our advertising. You may restrict or delete cookies through your browser settings. Disabling necessary cookies may prevent parts of the website from working correctly.
Uses Made of the Information
We use information held about you in the following ways:
- Information you give to us
We may use this information:- To carry out our obligations under contracts entered into between you and us and provide the products and services you request.
- To process payments and fulfil your orders.
- To arrange delivery and provide tracking information.
- To manage returns, refunds and customer-service requests.
- To create and manage your customer account.
- To send order confirmations, delivery updates and other necessary service messages.
- To provide information about our products where you have agreed to receive marketing communications.
- To notify you about important changes to our products, services or policies.
- To comply with applicable legal, tax and accounting requirements.
- Information we collect about you
We may use this information:- To administer our website and conduct internal operations, including troubleshooting, testing, data analysis and statistical purposes.
- To improve our website and ensure that its content is presented effectively.
- To keep our website, customers and business safe and secure.
- To detect and prevent fraud or misuse.
- To measure and understand the effectiveness of our advertising.
- To display relevant advertising where you have consented to advertising cookies.
- Information we receive from other sources
We may combine this information with information you provide and information we collect about you. We may use the combined information for the purposes described above.
We process your information where it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate business interests or where you have provided consent. Where we rely on consent, you may withdraw it at any time.
Disclosure of Your Information
We may share your information with selected third parties, including:
- Payment-service providers, including Stripe.
- Suppliers, warehouses and fulfilment providers involved in preparing your order.
- Delivery companies and couriers involved in delivering your order.
- Website hosting and technical-service providers.
- WooCommerce and WordPress service providers.
- Email-service providers, including Brevo.
- Advertising and analytics providers that assist us in improving our website and measuring our advertising.
- Professional advisers, including accountants and legal advisers.
These parties receive only the information reasonably necessary to perform their services.
We may disclose your personal information to third parties:
- If we sell, transfer or reorganise all or part of our business or assets.
- If we are required to disclose information to comply with a legal obligation.
- To enforce our Terms and Conditions or other agreements.
- To protect the rights, property or safety of My Healthy Pet, our customers or others.
- To prevent fraud, misuse or security threats.
We do not sell your personal information.
Where We Store Your Personal Information
BNH CONSULTING LLC is registered in the United States. Information collected from you may be transferred to and processed in the United States or another country outside the United Kingdom. It may also be processed by suppliers, fulfilment providers and service providers operating outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps required by applicable UK data-protection law. These may include transferring information to a country recognised as providing adequate protection or using approved contractual safeguards.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax and accounting requirements.
Payment transactions are processed securely by Stripe. Where you have chosen a password that allows you to access your account, you are responsible for keeping that password confidential and should not share it with anyone.
The transmission of information through the internet is not completely secure. Although we use reasonable technical and organisational measures to protect your personal information, we cannot guarantee the security of information transmitted to our website. Once we receive your information, we use appropriate procedures and security measures designed to prevent unauthorised access.
Your Rights
You have the right to ask us not to use your personal information for marketing purposes. You can exercise this right by using the unsubscribe link in any marketing email or by contacting us at contact@myhealthypet.uk.
Under applicable UK data-protection law, you may also have the right to request access to, correction of or deletion of your personal information. You may have the right to restrict or object to certain processing, receive certain information in a portable format and withdraw your consent.
These rights are not absolute and may be limited in certain circumstances. We may need to verify your identity before completing a request.
Our website may contain links to websites operated by partners, advertisers or other third parties. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. Please review their policies before providing personal information.
Access to Information
You have the right to request a copy of the personal information we hold about you. You can exercise this right by contacting us at contact@myhealthypet.uk.
We will normally respond within one month. Access requests are normally provided free of charge, although we may charge a reasonable fee or refuse a request where permitted by law, including where a request is manifestly unfounded or excessive.
Changes to Our Privacy Policy
Any changes we make to this Privacy Policy will be published on this page and, where appropriate, notified to you by email. Please review this page periodically for updates.
Last updated: 28 September 2026.
Contact
Questions, comments and requests concerning this Privacy Policy should be addressed to:
My Healthy Pet
Operated by BNH CONSULTING LLC
Email: contact@myhealthypet.uk
Telephone: 07936497176
Website: https://myhealthypet.uk