Last updated: 6 May 2026
At My Healthy Pet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact us.
This policy applies to myhealthypet.uk.
Who We Are
Website: myhealthypet.uk
Email: contact@myhealthypet.uk
For any questions about this Privacy Policy or your personal data, please contact us at:
Information We Collect
When you use our website or place an order, we may collect the following information:
- Your full name
- Billing address
- Shipping address
- Email address
- Phone number, if provided
- Order details
- Payment confirmation details
- Customer support messages
- IP address
- Device and browser information
- Website usage information
- Cookie and tracking data
We only collect information needed to process orders, provide customer support, improve our website, prevent fraud, and comply with legal obligations.
How We Collect Your Information
We may collect your information when you:
- Visit our website
- Place an order
- Complete checkout
- Contact us by email or contact form
- Subscribe to marketing emails, if available
- Use our website features
- Accept or manage cookies on our website
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and updates
- Arrange shipping and delivery
- Provide customer support
- Handle returns, refunds, and complaints
- Improve our website and customer experience
- Detect and prevent fraud or suspicious activity
- Comply with legal, tax, and accounting obligations
- Send marketing emails where legally allowed
We do not sell your personal information.
Legal Basis for Using Your Information
We process your personal information when:
- It is necessary to fulfil your order or provide our services
- We need to comply with a legal obligation
- We have a legitimate business interest, such as improving our website, preventing fraud, or supporting customers
- You have given consent, such as for marketing emails or certain cookies
Payment Information
Payments on our website may be processed by secure third-party payment providers.
We do not store your full card details on our website. Payment providers may process your payment information securely according to their own privacy and security policies.
Sharing Your Information
We may share your information with trusted third parties only when necessary to run our business, process your order, or comply with the law.
This may include:
- Payment processors
- Delivery companies and couriers
- Fulfilment partners and suppliers
- Website hosting providers
- Email service providers
- Analytics providers
- Fraud prevention tools
- Professional advisers, where necessary
- Legal or regulatory authorities, where required by law
We only share the information needed for the specific purpose.
International Transfers
Some of our service providers, suppliers, or fulfilment partners may be located outside the United Kingdom.
Where your personal data is transferred internationally, we take reasonable steps to make sure your information is protected according to applicable data protection laws.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help the website work properly and improve your experience.
Cookies may be used to:
- Keep the website functioning correctly
- Remember items in your shopping cart
- Improve website performance
- Understand how visitors use our website
- Support marketing or advertising, where applicable
You can manage or block cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Where required by law, we will ask for your consent before using non-essential cookies.
Marketing Communications
If you subscribe to our marketing emails, we may send you updates, offers, and product information.
You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at:
We will not send marketing emails where we are not legally allowed to do so.
How Long We Keep Your Information
We keep your personal information only for as long as necessary.
This may include keeping information for:
- Order fulfilment
- Customer support
- Refunds and returns
- Legal records
- Tax and accounting purposes
- Fraud prevention
- Business records
Order and transaction records may be kept for several years where required for legal, tax, or accounting reasons.
When your information is no longer needed, we will delete it or anonymise it where possible.
How We Protect Your Information
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no website or online system can be guaranteed to be completely secure. You are responsible for keeping your account details, passwords, and device access secure.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal information
- Object to certain types of processing
- Ask us to restrict how we use your information
- Request a copy of your personal data
- Withdraw consent where processing is based on consent
- Complain to a data protection authority
To make a privacy request, contact us at:
We may need to verify your identity before responding to your request.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will review the issue.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Please review this page regularly to stay informed about how we protect your information.
Contact Us
For questions about this Privacy Policy or your personal information, contact us at:
Email: contact@myhealthypet.uk
Website: myhealthypet.uk